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FREQUENTLY ASKED QUESTIONS

 

What is Mindbody?

 

Mindbody is our scheduling software that you will use to schedule all semi-private sessions, larger group classes or workshops. Start scheduling by downloading the Mindbody app onto your phone. 

 

Simply click this link to download the app if you have not done so already

 

How do I sign up for Mindbody?

 

Once you have the Mindbody app downloaded to your phone, you will need to create an account using the email you gave us at Pinnacle Fitness. (Email you are receiving this link on).

 

Once you are logged in, search for Pinnacle Fitness – you can add us to your “favorites” by clicking the heart icon, this will help you easily navigate our schedule every time you open the app. 

 

How does scheduling work?

 

Semi-private, Large Group Trainings & Workshops:

Use the Mindbody app to schedule all your semi-private training sessions. When you click on Pinnacle Fitness you can then swipe through any date on the calendar to see the available sessions.

 

If a class says “book” you are able to click the book button and be added into the session

 

If a class says “waitlist” you will be added to the waitlist – this does not mean you are guaranteed a spot yet, however, if anyone cancels out early, you will automatically be bumped into the session and will receive a text confirming this.

 

If a class says “call” then it means it is both full and on a waitlist – by calling us we can talk through if there are any other time slots that will work for you

 

If it says “Pay or Drop In,” You need to call us at 480-306-7187 because your account is not syncing properly.  Do not pay any additional money if you have already paid for the trial. 

 

If you click on the “Profile” tab at the bottom of the homepage of the app, you can easily see a listing of every session you have booked for yourself in one spot!

 

Feel free to call us if you have any problems with this process. 

 

Private Training Sessions:

All Private training sessions are booked via the trainer or by calling Pinnacle Fitness as 480-306-7187.You may also text through Naamly. If you need to cancel your private training session please call Pinnacle Fitness or reach out to your trainer via Naamly at (480)-470-4060.

 

How do I contact my trainer or the gym?

 

There are 2 numbers you can use to contact us here at Pinnacle Fitness. You can give us a call at our number (480) 306-7187 or you can use our Naamly number (480)-470-4060. 

 

What is Naamly?

 

Naamly is the messaging software we use at Pinnacle Fitness to connect every gym member with all the trainers and staff seamlessly. With Naamly you can communicate with staff through texting, emailing, and calling. Naamly Number: (480)-470-4060

 

What do I get with my membership?

 

The perks you get with your membership include:

 

  • Unlimited Sweat Saturdays

Sweat Saturday is our large group training session that is intended to challenge you and get you SWEATING. Experience a high-intensity workout designed to ignite your metabolism and boost endurance, all while fostering a sense of community and achievement. Get ready to push your limits and unleash your full potential every Saturday with us!

 

  • Free Strategy Sessions

In just a short 15 minute sit-down, you’ll receive expert guidance on setting realistic goals, and tips to help you maximize your results.

 

  • Free Nutrition Sessions

Learn practical tips and personalized strategies tailored to your needs for nutrition, all in just 15 minutes to power up your performance and enhance your results.

 

  • Access to Workshops

Our exclusive workshops are tailored specifically for the vibrant 50 and over population at our gym. We focus on topics that will help benefit you most. 

 

  • Massage Therapy

Depending on your membership tier you may be eligible for a free massage every month. With our massage sessions you will be able to melt away tension, alleviate stress, and soothe sore muscles with a personalized massage tailored to your needs.

 

  • Compression Therapy

Revitalize your body and accelerate recovery with our compression therapy sessions! Experience targeted compression that enhances circulation, reduces inflammation, and relieves muscle soreness. 

 

  • Recovery Sessions

Balance: Experience the transformative power of our Balance Training  express sessions, where 30 minutes is all it takes to improve stability, agility, and core strength. Join us for a quick yet effective session to enhance your balance and boost overall wellness in no time!

 

Stretch: Rejuvenate your body and soothe your mind with our Stretch express sessions designed to enhance flexibility, release tension, and leave you feeling refreshed and revitalized.

PINFIT TEAM CONTACT INFO

  • Pinnacle Fitness

Call: 480-306-7187

Text: 480-470-4060 (can reach all staff members through this number)

 

  • Luke Sullivan, Owner

Email: luke@pinnaclefitnessaz.com

 

  • Alicia, Head Trainer

Email: Alicia@pinnaclefitnessaz.com

 

  • Lisa, Front Desk

Email: admin@pinnaclefitnessaz.com

All trainers can be reached at the text number listed above

CLIENT APPS

Mindbody (Scheduling App)

NEW CLIENT RESOURCES

PINFIT 165 CLIENT FACEBOOK PAGE

  • Request to join our members only Facebook group.
  • PINFIT 165 FACEBOOK PAGE
  • Stay connected with our community, events, and announcements.

REWARDS PROGRAM

Click Here for Rewards Website (Perkville)

RECORDED WORKOUTS

NUTRITION & TRAINING RESOURCES